The reliability of the networking services provided has been outstanding. MushaafIT made sure everything was set up perfectly, and any issues were resolved quickly. Their expertise and customer support have been invaluable. We couldn’t be happier!
OVERVIEW Help Desk Services
Give your in-house team more bandwidth. SSI offers comprehensive help desk services for small businesses, medium-size businesses, and enterprise companies requiring full or part-time support desk services, application help desk support, customer service desk, or full-blown technical service resource centers. SSI will always provide you with a complete and custom turnkey solution to meet your specific requirements.
Much more than a traditional IT help desk service, the SSI IT Support & Service Desk is staffed with over 50 certified US-based IT professionals, available to you 24×7. Our IT help desk services provide efficient solutions to deliver immediate support to our customers — and our customer’s customers. We deliver comprehensive IT consultancy services to businesses of any size with 24-hour help desk support available year-round. Now, your company can focus on offering next-level customer service.
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16+
Years experience
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40
Certified experts
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100%
End user satisfaction
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4 countries
Global reach
Solutions Our help desk and remote support services include
24x7 IT Help Desk Support
Truly unlimited 24x7 live IT Help Desk services is just one of the many options available to you. You get a direct extension to your office as our IT Help Desk is staffed around the clock with a certified technical workforce available on-call for immediate assistance.
Outsourced Help Desk
Our tailored processes are designed to meet your business needs. We know how to run a busy help desk. And, we are confident that we can run yours. An outsourced help desk keeps your business running smoothly. SSI can provide a full-or-part-time outsourced help desk service, application support center, or service desk for your employees or organizational needs.
Private White Labeled Help Desk
Whether your customers need technical, product, or application support, the SSI IT Help Desk support service can be branded and tailored to meet your specific requirements. This can include custom phone numbers for branded marketing collateral and custom portals for monitoring help desk metrics. Your customers deserve a world-class experience.
Desktop Technical Support
When parts of your system go down, aren't communicating properly or are showing other issues, you need an experienced IT professional to help ensure your network is functioning properly. There are countless issues that can arise between your hardware, software, server and applications, and your business can't afford extended downtime. We're talking about the thousands of “unknown unknowns.” Yet, many small and mid-sized businesses also don't have the luxury of a targeted IT department or an engineer who can help them. This is where SSI can help.
ITIL Help Desk
An ITIL help desk incorporates established best practices to incident management and service requests. ITIL is a set of standards organizations can follow to provide IT service management (ITSM) for their internal customers, and ITIL help desk processes provide the needed structure. Every company deals with incident management. They know that users will need help with IT problems, so they create and staff a simple help desk to assist internal customers in configuring assets like printers, software, and hardware. Then, over time, they see that each incident has a lifecycle with repeatable processes. Instead of simply logging and dealing with a configuration problem, you can apply a system of ITIL practices for detection, classification, investigation, and mitigation.
Service Level Guarantees
We guarantee your service levels because we get financially penalized if we don't meet your Service Levels each month. Our predictable, repeatable processes not only bring stability to your environment, but when coupled with guaranteed service levels, they lead to distinct improvement in your customer satisfaction levels. Your outsourced help desk will give you the freedom to focus on your core competencies while we resolve issues for you on the front-end.
BENEFITS Our services provide a unique range of benefits
Control IT Costs
You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.
Trusted IT advisor
Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.
Economy of scale
As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.
Increased efficiency
You'll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.
MushaafIT has been a game changer for us. Their networking services are top-notch, and their team is always available to assist with any concerns. The improvements we've seen since partnering with them have been remarkable. We highly appreciate their support!
I am extremely impressed with the quality and efficiency of MushaafIT networking solutions. They tailored everything to our needs and provided excellent support throughout the process. Their service has truly transformed our operations. Highly recommended!
